Contact Deep Software

If you require assistance using our products or have any comments, please feel free to contact us. If you are a licensed customer, please include your Order reference number or your registration key in your message.

Postal Address

  • Deep Software Inc.
  • 252 Esplanade West, Suite 202,
  • North Vancouver, BC, CANADA, V7M 0E9

Technical Support

If you have a technical question or problem, be sure to provide us with a adequate details so we can get back to you with a solution. Please do not forget to tell us what Deep Log Analyzer version you are using, your operating system, your log files format.

  • Please read FAQ before submitting a question
  • Search our Knowledgebase that contains solutions of typical issues with Deep Log Analyzer
  • To contact us visit our Support Center, click Submit a Ticket and select Support DeepSoft department. Or you can email us at Our support staff will reply to your as soon as possible.


Contact our sales team if you have any questions on pricing, invoicing, order tracking or need your license key re-issued.

  • Visit Support Center, click Submit a Ticket and select  Sales DeepSoft department.

Affiliates and Resellers

With issues regarding our affiliate and reseller programs please:

  • Visit Support Center and submit a ticket for Deep Software Sales Department.